COMPANY HISTORY

The vaping marketplace is in constant flux as new companies appear and disappear with very frequent intervals. In the still ever-changing vapescape, our history is a picture of dependable stability achieved through constant growth. We have been around since the beginning and are in it for the long term.

Our foundations in vaping go back to our parent company that was formed more than a decade ago, a well-established vaping business with one of the longest and most successful track records in supplying the vaping industry, both as a producer and reseller. Inheriting over 10 years of industry experience allowed us to become one of the top contenders in the market and to walk confidently on the path to achieve our mission, which we envision as a smoke-free world.

From day one we lived up to our creed, which includes, among other core values, honesty and trust. Back in the day when no-one cared too much about harmful compounds, we were in talks with our second research institute in Switzerland. Back when no-one was talking about the need for regulation, we were on our soapbox advocating sensible vaping regulations. We were also one of the very first companies to experiment with nicotine salts. Sometimes it wasn’t financially easy to stand up for the right thing, but the markets rewarded us for our sincere efforts and elevated us to where we are today.

OUR MISSION

Our stated mission is to help eradicate smoking worldwide.

OUR VISION

What we visualize when projecting into the future is the emergence of a markedly healthier and happier global society, once smoking does not exist anymore.

OUR PHILOSOPHY

There are 16 core values we hold dear at MEGANICOTINE. Each notion you see below guides our behavior and forms an integral part of our collective corporate philosophy.

CULTURAL SENSITIVITY

We believe diversity and multiculturalism is not only to be respected, but genuinely cherished.

NO CRUELTY

Animals should not have to suffer for consumer goods; animal testing is simply unacceptable.

ENVIRONMENTAL SUSTAINABILITY

Resource depletion rates must be lower than renewal rates; we believe it, we act on it.

DOING GOOD

We care about the well-being of people, regardless of the size of their community.

QUALITY

We provide outstanding products and unsurpassed service that combines to deliver premium value to our customers.

SAFETY

We never use anything but the very best when it comes to health, regardless of any additional cost to us.

TRUSTWORTHINESS

We tell the truth and expect to be able to trust those we interact with.

HONESTY

We uphold the highest standards of integrity in everything we do; we deal openly and expect the same in return.

ACCOUNTABILITY

We are accountable for delivering on our commitments, as individuals and as a company.

EXCELLENCE

The goal is and always shall be to get as close to perfection as possible.

INNOVATION

From Petri dishes to personnel, we systematically and continually renew ourselves and our thinking.

PASSION

You have to be happy about coming into work, you have to be committed in your heart and mind — and we are.

BOLDNESS

We know the need for trailblazing and taking calculated leaps of faith at the right time.

TEAMWORK

We work as a cohesive unit to meet the needs of all of our customers, retail and wholesale.

COLLABORATION

We leverage the synergistic total of the collective genius at every opportunity.

THE CUSTOMER EXPERIENCE

Companies that create exceptional customer experiences can set themselves apart from competitors. We understand that we are in the customer-experience business; we understand that how a business delivers is fast becoming as important as what it delivers.

Understanding the customer journey is about learning what you experience from the moment you start thinking of buying from us. We then work to make your journey toward buying a product as simple, clear, and efficient as possible. Yes, we sell base, but in terms of the totality of what you experience interacting with us, being able to offer a quick and seamless ordering system is of paramount importance. Answering your pre and post-sales inquiries in a timely, friendly, and satisfactory manner is perhaps even more important. More examples can be given; social media posts, payment processing, and others, but every interaction we have with you snowballs into your opinion about us. We know we have to put the biggest possible smile on your face, so we continually strive to deliver 100% in every area and every time we interact with you.

SAFETY & CERTIFICATIONS

CERTIFICATIONS

ISO 9001
CERTIFIED COMPANY

ISO 14001
ENVIRONMENTAL MANAGEMENT

TÜV ISO 9001
QUALITY MANAGEMENT SYSTEMS

SHIPPING

There are multiple points to touch on about deliveries because it is a supremely important aspect that can easily make or break the customer experience.

Firstly, your experience with deliveries is going to be different depending on where you want us to send your order. Keeping in mind we ship orders from the European Union, if your delivery address is in an EU country, your order arrives very quickly because there are no cross-border checks between EU member countries. That means no customs, therefore no delays or seizures. Us sending orders from the EU also means you can track your order with ease (unlike China, for instance).

If you live in a non-EU country, well…customers from non-EU countries sometimes worry whether their order will arrive, and we don’t blame them. The truth is, if your order is not packed right, there is a good chance of not receiving it. You will be happy to know we have a very strict and comprehensive stealth-packing policy. Stealth-packing is free of charge, as well. Stealth deliveries are carefully packaged with extreme attention to detail and pass customs inspections with ease. We never send a parcel unless we are 100% satisfied it will be delivered. Perhaps that’s why our non-EU delivery record is perfect.

We have delivered every non-EU order until now, and will continue to do so. It is purely a matter of professional stealth-packing and that’s how we pack all non-EU orders. Wherever you live, we can deliver to you with no problems whatsoever—as we have been doing for many years.

PACKING

Not only do we pack your order with ultimate care for it to be delivered without a hitch, we also make sure your order arrives without spoiling or leaking. Bottle caps are hermetically sealed with food-safe adhesive so there is absolutely no chance of leakage. Your base will not spoil/go bad in transit because we use UV protective materials to pack orders, this is also a great feature. Additionally, your package is fully waterproofed. Come rain or snow, you will always receive your base in premium condition. We cover all the bases at MEGANICOTINE—literally and figuratively.